IT Support Specialist

Job description

Description Moon Active is one of the world's fastest-growing mobile game companies, providing top-quality gaming entertainment that is enjoyed by millions of players across the globe. Over the past five years, we have grown from 100 team members to over 2,000. We’re looking for incredible people who have a desire to create, develop and deliver an out of this world game experience. Become a part of our talented and data-driven team, join the Fun side of the Moon! We are looking for a talented IT Support Specialist to join our IT team and provide IT services to employees. The role includes taking part in various IT activities, supporting, implementing and deploying new solutions along with maintaining the existing infrastructure, assuring that all our systems are in optimal condition, and providing the best service to our clients. Responsibilities: - Respond to requests for technical assistance in person, via phone, email and ticket support center; - Install, troubleshoot and resolve end-user IT technical matters such as software, hardware, and multimedia systems; - Provide guidance, assistance, coordination and follow-up on clients questions and issues; - Follow standard IT procedu...