BPO Performance Specialist (EU/TR)

Job description

Company Description Yemeksepeti is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Yemeksepeti, dünyanın öncü yerel teslimat platformu olan Delivery Hero Grubu'nun bir parçası. Misyonumuz kapınıza kadar hızlı, kolay ve harika bir deneyim sunmak. Dünya çapında yaklaşık 65 ülkede faaliyet gösteriyoruz. Merkezi Berlin, Almanya'da bulunan Delivery Hero, 2017'den bu yana Frankfurt Menkul Kıymetler Borsası'nda işlem görmekte olup MDAX borsa endeksinin bir parçasıdır. Job Description: Key Responsibilities: Monitor BPO performance against agreed SLAs and KPIs, analyzing trends and providing actionable insights. Identify performance gaps and collaborate with vendors and internal stakeholders on corrective and preventive actions. Partner with BPO teams to ensure consistent service quality and operational efficiency. Provide transparent, data-driven reporting to internal stakeholders on vend...