Product Operations Lead, Digital

Job description

Position Overview: We are seeking a DTC Product Operations Lead to support and optimize the product operations function within HomeServe’s DTC organization. This role will support continuous improvements to how the DTC product teams triage, prioritize, plan, and deliver products, and ensure our product teams operate with consistency, clarity, and measurable impact. The DTC Product Operations Lead will collaborate closely with Product, Design, and Engineering teams to manage demand in key product tools and systems and oversee tracking and reporting on key performance metrics. This role will work to ensure that incoming requests are complete, well‑structured, and consistently aligned with agile process requirements. This individual will contribute significantly to helping our teams to work smarter, faster, and more effectively as we grow our DTC product organization. Qualifications: - Support the launch and ongoing optimization of the DTC product intake process, identifying and implementing improvements to how product teams plan, execute, and measure outcomes. - Execute efforts to enhance efficiency, collaboration, and transparency across the process. - Facilitate the intake and prio...