Manager, Customer Success

Job description

About Harbor Compliance Join Harbor Compliance, a pioneering leader in the compliance industry, recognized by Inc. 5000 and Deloitte Technology Fast 500. Merging with Labyrinth, Inc. in 2021, we've expanded our reach to over 35,000 clients, leveraging advanced technology to simplify business licensing and legal entity management. We’re a growing team, passionate about making compliance accessible and efficient for all businesses and nonprofits. About the Role: The Manager of Customer Success is a strategic leader responsible for owning the end-to-end customer experience, with a primary focus on driving long-term retention and sustainable revenue growth. In this role, you will collaborate with senior leadership to develop and execute tactical plans while inspiring a high-performing team to deliver exceptional customer management. By monitoring performance and providing dedicated coaching, you will empower your team to exceed targets and evolve into independent leaders within the organization. Key Responsibilities: - Own and drive customer retention and revenue growth by achieving annual and quarterly gross and net retention targets. - Build and sustain a high-performing department t...