Supervisor-Operations

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Job title: Supervisor-Operations Education: High School Diploma or equivalent required, Associates or Bachelor’s degree preferred Experience: 1+ years experience in customer service, call center or related field, including 12 months in a supervisor capacity. Healthcare Industry Preferred. Mandatory Skills: Excellent interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. Proficiency with the necessary technology, including computers, software applications, phone systems etc. Ability to improve and/or transform team processes across functions within the organization. Ability to understand basic data and take appropriate action. Ability to drive individual and team efficiency and prod...