HELP DESK ANALYST

Job description

Job Description Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice Presidents, Special Projects teams, Trainers, and all corporate office personnel. Responsibilities include: - troubleshooting hardware, software, and network issues. - documenting and tracking incidents. - coordinating with internal departments to ensure timely resolution - maintaining a high level of professionalism and service quality in all interactions. Qualifications for this position include: - Up to one year of related experience - Demonstrated proficiency with Windows software - Good communication and analytical skills - Ability to work rotating shifts - High School diploma or GED - Understanding of Variety’s cash register systems a plus