Shift Lead

Job description

As a Shift Lead at TA Travel Center, you will oversee the operation of the convenience store and ensure a seamless customer experience during your shift. This role involves leading the team, managing day-to-day activities, and upholding company standards for service and cleanliness. You will be responsible for training employees, handling inventory, managing cash transactions, and creating a positive atmosphere for both customers and staff. Key Responsibilities: - Management: Supervise staff, ensuring they perform their duties effectively and adhere to company protocols. - Customer Service: Provide outstanding service to customers and resolve any issues that arise during shifts. - Training: Onboard and train new team members in store procedures and customer service practices. - Inventory Control: Monitor inventory levels, assist with stock management and implement necessary orders. - Cash Handling: Ensure proper cash management, including cash register operations and daily reconciliations. - Compliance: Enforce safety and health standards to maintain a secure shopping environment. - Team Communication: Liaise between staff and upper management, ensuring operational needs are commun...