Director Business Process Solutions

Job description

Horace Mann is seeking a strategic and innovative Director, Business Process Solutions to lead enterprise process improvement initiatives that drive operational excellence, customer experience, and business growth. This leadership role is responsible for partnering across the organization to identify opportunities, optimize operations, and implement scalable solutions that improve efficiency, quality, and organizational performance. The ideal candidate combines strong operational leadership, process improvement expertise, analytical thinking, and the ability to influence across all levels of the organization. This role is instrumental in helping the organization continuously evolve to better serve customers, business partners, and employees. Key Responsibilities: Strategic Process Improvement: - Support all levels of management in improving processes, procedures, and systems through the design, development, and deployment of innovative business solutions. - Interpret customer requirements and evaluate existing business processes to identify inefficiencies, root causes, and opportunities for improvement. - Identify and quantify the cost of poor quality, operational gaps, and process...