Senior Operations Manager

Job description

YOUR MISSION AT VOI: As a Senior Operations Manager for Norway and Denmark, you will focus on the strategy & execution of our in-field operations, support the fleet organisation in delivering operational excellence across set KPIs, and ensure successful city launches and completion of long-term improvement projects. In this role you will report directly to the Country Manager and collaborate closely with the rest of the local Operations team, the Fleet team and third-party logistics providers (3PLs) and contribute directly to the continued success of our operations in both countries. This will include: Defining & shaping the strategy, performance metrics and dashboards for the in-field operations in Norway and Denmark, Driving strategic and data-driven decision-making to improve operational excellence and KPIs (e.g. backlog, cost per repair, repair efficiency, uptime). Being the POC for 3PLs, managing the process and relationship from sourcing to contract negotiation, and collaborating with Fleet Managers to manage performance monitoring and follow up Drive budgeting, forecasting and performance tracking. Manage PMO-type operations projects to ensure successful Supporting the Fleet...