Technical Support Engineer, Edtech

Job description

About Securly Securly is the K–12 market leader in AI-powered student safety and wellness solutions, protecting more than 20 million students across 20,000+ schools globally. Our mission is to create safer, more supportive learning environments by identifying risk earlier, strengthening student wellbeing, and empowering educators with actionable insight. Across the UK and EMEA, we partner with schools and Multi-Academy Trusts (MATs) and work closely with trusted Value-Added Resellers (VARs) to deliver secure, reliable technology that protects students while enabling effective digital learning. Our Support team plays a critical role in that mission — ensuring schools and partners can rely on our platform every day. Role Overview: As a Technical Support Engineer (UK/EMEA) , you will serve as a frontline technical partner for both schools and VAR partners across the region. This role has a strong VAR-facing component. You will support reseller technical teams during deployment and ongoing service delivery, while also resolving technical issues directly for schools. You will own cases end-to-end — from initial intake through final resolution or escalation — managing each ticket with th...