Support, Help Desk - UK - REMOTE

Job description

SUMMARY: The Support, Yardi Help Desk is an experienced and dynamic team player who will be on the front line of support for stakeholders using the Yardi Senior product suite. The ideal candidate possess es the ability to work cross-functionally to troubleshoot and resolve technical issues, answer stakeholder inquiries, and ensure requests are resolved timely and effectively. The Support, Help Desk will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company’s overall business strategy. KEY RESPONSIBILITIES: - Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives - Respond to inbound support requests related to the Yardi Senior product suite via help desk platform, phone, email, or chat - Troubleshoot and resolve technical issues related to the platform, ensuring a high level of customer satisfaction - Document, prioritize, and track all inquiries and issues in the help desk ticketing system (e.g., JIRA, ServiceNow, Zendesk) - Ensure all tickets are followed up on, updated regularly, and resolved in a timely manner. - Guides...