CRM Manager - UK

Job description

Medik8 is on an unstoppable journey of growth, and we are now in an exciting position to further scale our CRM capability. You will be a key member of our UK Retention team, working closely with the Head of Customer Loyalty to support the development and delivery of the CRM & loyalty strategy. You will play a pivotal role in translating strategy into execution, ensuring our CRM programme is delivered with precision, insight, and commercial impact. You will manage and develop the CRM Executive and Senior CRM Executive, providing structure, prioritisation and leadership across day-to-day CRM activity. Together, you will deliver best-in-class communications across email, SMS, lifecycle and loyalty channels, ensuring every customer touchpoint is relevant, data-led and optimised for performance. This role has strategic input and is hands-on, sitting at the intersection of data, technology and customer experience, with a strong focus on execution excellence, optimisation, and continuous improvement. The Details: Salary: £50,000 to £60,000: Hybrid working: 3 days per week in the office, 2 days from home Current office location: Centennial Park, Elstree but relocating to central London fro...