Client Experience Coordinator

Job description

About Olson, A Division of Patriot Growth Insurance Services: The Olson Group, located in Omaha, Nebraska, is an employee benefits consulting firm with an emphasis in retirement planning and group insurance plans. Since its inception in 2003, The Olson Group has continued to provide outstanding customer service and retain 90% of its customers for more than 15 years. Position Overview : The Client Experience Coordinator plays a crucial role in ensuring the smooth operation of Agency’s front desk and providing excellent customer service to clients and visitors. This position is responsible for handling various administrative tasks and promoting a positive and welcoming atmosphere at the office. Work Arrangement : This is a full-time, hybrid position reporting to our office in Omaha, NE. Professional Responsibilities: - Handle incoming phone calls and efficiently direct them to the appropriate departments, ensuring clients' inquiries are addressed promptly. - Receive, sort, and distribute office mail, ensuring it reaches the intended recipients in a timely manner. - Greet and assist walk-in customers, addressing their queries and providing necessary information about the agency’s insu...