Service Delivery Manager

Job description

Company Description Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Inner Circle and Cloud Services partner, specialising in end-to-end transformation. We build services that are user centred and accessible, designed by our brilliant agile teams, capable of harnessing the power of the latest technologies. We are committed to Microsoft technologies, with a mission to revolutionise modern businesses. For more information, visit Hitachi Solutions | Business Transformation Consultancy Job Description: We are seeking a dynamic Service Delivery Manager to join our growing team. The ideal candidate will serve as a trusted advisor for our key customers, ensuring successful service delivery in line with Hitachi's standards. This is a customer-facing role focused on driving service excellence through proactive client engagement. It is a key role that blends client relationship management, operational excellence, and financial responsibility. Main Responsibilities: - Lead and adopt client engagement initiatives in line with the Hitachi Customer Experience Programme. - Lead and engage key client stakeholders to establish a trusted advisor relationship w...