IT Applications Intern

Job description

Job Type Internship Description: Summary: Provides technical support to Computer\Network and software users by performing the following duties. 45% Daily Operations 35% Application/Software Support 10% Special Projects Completes special projects as directed by the manager. 10% Determination Displays commitment and initiative to meet department and agency education goals as set forth in the organization's education program. - Resolving simple and basic support issues. - Documenting and tracking support issues using the Zendesk helpdesk application. - Monitoring Zendesk helpdesk and incoming and outgoing telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing problems with software and other computer-related technologies. Evaluates and prioritizes projects and support issues. - Learning all IT Department standards and procedures. - Assisting with the installation, configuration, or tuning of the system. - Providing technical support and troubleshooting software application-related issues. - Assists with application upgrades and maintenance, and coordinates with users and vendors as needed. - Providing technical support and troubleshooting assistanc...