Vice President, Customer Experience

Job description

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply... Job Details: Kantar is seeking a Vice President of Customer Experience to help accelerate growth, shape client conversations, and elevate our role as a trusted CX advisor within our Insights business. This role brings deep CX expertise directly into our most important commercial and client moments—where strategy, credibility, and execution matter most. The VP of CX is a senior leader who combines subject ‑ matter authority with commercial instinct. You will partner closely wit h Kantar C lient P artners , New Logo Sales, and delivery teams to win and expand high ‑ value CX engagements, influence executive stakeholders, and strengthen Kantar’s position as a leader in modern customer experience. The role directly reports to the EVP of Customer Experience at Ka ntar. The Role: This role sits at the intersection of growth, strategy, and client impact. You will act as a senior CX advisor in complex opportunities, helping clients move beyond tools and research toward enterprise ‑ level CX transformation...