Customer Service Supervisor

Job description

We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource. What we do: For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​ Scope of Position: The Customer Service Supervisor oversees the day-to-day execution of Customer Service operations and serves as a primary escalation point between frontline Customer Service Representatives and Customer Service Management. This role is responsible for driving consistent execution of customer service and quotation processes, reinforcing service standards, and ensuring a high level of customer satisfaction. This position leads, coaches, and develops a team of Customer Service Representatives at St...