Cisco Voice Analyst

Job description

HealthPartners is currently hiring a Cisco Voice Analyst . This role is responsible for supporting and maintaining enterprise telephony systems, with a strong focus on Cisco technologies including Cisco Call Manager, Cisco Unity Connection, Finesse, and Cisco Unified Intelligence Center. The individual in this position programs, supports, and enhances voice services used by colleagues across the organization, including softphones, desk phones, wireless phones, and related telecommunications systems and services. The person in this role collaborates closely with internal business users to troubleshoot issues, resolve incidents, and ensure reliable phone and contact center functionality. They may also provide guidance, documentation, and training to colleagues, and consult with business owners on workflow improvements and project requests related to voice and communication services. Required Qualifications: - Bachelor of Science in Information Systems, Voice/Telecommunications, Business, or equivalent professional experience - Three (3) years of experience working with telephone systems, voicemail, ACD/Contact Center - Two (2) years of experience working with Cisco Communications sys...