Manager IT Support Service

Job description

Department: 14035 Enterprise Corporate - Wake/GA Field Services Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: General work hours would be Monday - Friday 8am - 5pm. After hours on call for escalations or major incident response is required. Extended hours may occur periodically to support the needs of the clinical enterprise. Pay Range: $51.05 - $76.60 Major Responsibilities: - Researches, evaluates and recommends hardware and software products that will enhance the capabilities of the organization’s information systems - Liaise with functional or operational area managers to understand their current and future information needs and determine how information systems should be installed, configured and maintained to best meet these needs - Ensures that applications and infrastructure are current and available to support business operations - Ensures that technology problems and service requests are resolved in accordance with service level objectives and information systems policies. Effectively communicates technology changes and outages to impacted business users - Interacts regularly with site/region executives, service line...