Regional Service Quality Engineer - Americas

Job description

Job Title: Regional Service Quality Engineer - Americas Summary: The Service Quality Engineer ensures the highest standards of service quality across all relevant operations (packaging, labeling, customer service and delivery to customers) by monitoring, analyzing, and improving service processes to meet customer expectations, regulatory requirements, and internal quality standards. Provide directions to all the regional team members to ensure that complaints and quality-related customer inquiries are addressed on time and in the best way possible to ensure customer satisfaction. Lead and develop a strategy to reduce service quality complaint rate globally below the set KPI and design processes to meet Quality targets. Evolve Focus on the Customer Element of Momentive’s culture for service quality. Responsibilities Include: - Contributor to the development and execution of the Momentive Regional Quality Strategy for customer-facing objectives. - Provides direction in alignment with the Momentive Global Quality Strategy to all participants involved in the complaints and quality-related customer inquiry fulfillment process. - Work with the Regional Business and functional teams (SC,...