Service Technician

Job description

Position Overview The Service Technician is responsible for providing quality service visits to customers to inspect, repair and/or adjust Pella windows and doors in the field. The Service Technician will diagnose product issues in the field, determine and perform the correct resolution, and communicate accordingly with customers and internal service team. This position is responsible for ensuring all customer service calls are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude. Pella Family of Brands offers the following benefits: Company sponsored benefits that include healthcare, dental, and vision plans Company paid life insurance: Company paid short/long term disability insurance Paid vacation: Paid sick and personal days: 9 paid holidays Generous 401(k) plan with 4% company match Tuition assistance: Employee discount: Responsibilities/Accountabilities (include but are not limited to): - Performs and completes service tasks as assigned, on Pella products in the field. - Problem solves and diagnoses difficult issues in the field. - Replaces glass in windows or doors; Installs items such as sashes, window shades, blinds, muntin, s...