Desktop Services I (Full-Time)

Job description

Proposed Schedule: 40 hours per week. Monday - Friday 8am-4:30pm. The Desktop Services I is responsible for providing exemplary customer service and technical support to all HHHN staff. The Desktop Services I will be involved in the configuration, support, and maintenance of all enterprise mobile device, computer, and telecommunication systems. The IS Desktop Services I will ensure hardware and desktop operating systems/software are configured consistently with HHHN cybersecurity standards and works with the cybersecurity analyst on corporate security and auditing initiatives. Essential Duties and Responsibilities: - Experience in providing professional and courteous customer service - Support and troubleshoot issues for staff who are both onsite and in remote locations - Responsible for monitoring the ticketing system and supporting enterprise information systems, special projects related to the enterprise desktop devices, mobile devices, networks, and printers including system configuration, troubleshooting, resource monitoring, reporting, and documentation. - Ability to work with the security staff to remediate any assigned recognized security vulnerabilities - Configuring and m...