Senior Process Improvement Specialist, Cross Mile Continuous Improvement (XMCI)

Job description

The Global Standards & Customer Excellence (GSCE) organization is seeking a Senior Process Improvement Specialist to drive network-wide projects and innovate new processes at scale to join our Cross Mile Continuous Improvement (XMCI) team. The XMCI team is seeking a Senior Process Improvement Specialist with strong analyst skills to own the metrics framework, financial validation, entitlement tracking, and reporting narrative that tells the story of XMCI's impact across NA Operations. This is a process improvement role with a data-driven focus — you won't be building the data infrastructure yourself, but you will be the CI and business subject matter expert who defines what needs to be measured, why it matters, and how it should be presented to leadership. You will partner closely with Business Intelligence and Engineering (BIE) resources to translate your requirements into the dashboards, data products, and automated solutions that power XMCI's reporting ecosystem. This role operates across multiple miles and business units within Amazon Stores, providing broad exposure to senior leadership up to the VP level and a unique vantage point into how Amazon's end-to-end logistics networ...