Senior Specialist – Digital Adoption & Analytics

Job description

As the Senior Specialist – Digital Adoption & Analytics, you will play a key role in the creation, maintenance, and governance of various resources that support user-facing documentation that supports DDP system adoption across the organization. You will develop and update reference guides, release notes, and end-user communications, ensuring content remains accurate and aligned with system updates. This role manages version control standards and partners closely with technology and business stakeholders to validate content and reflect current processes. You will also support digital adoption tools such as WalkMe and assist with learning and adoption platform administration to ensure employees have clear, consistent resources that drive effective system use and business results. Responsibilities: Qualifications: - Create, update, and maintain user-facing reference guides, release notes, and communications to support system adoption and ongoing updates. - Maintain content within learning and digital adoption platforms like WalkMe, including uploading materials, updating curricula, assigning learning, and organizing resources. - Partner with technology and business stakeholders to va...