Customer Success Manager

Job description

🤙🏼 About gaiia At gaiia, we're building the leading platform for Communications Service Providers (CSPs) that truly care about their customers. Our core product is an operating system (OS) for telcos that manages billing, operations, automation and everything in between. We're passionate about taking care of our people, and it's not just lip service. We want you to focus on your job while we care for everything else. We offer competitive pay and benefits, flexible vacations, attractive stock options, unparalleled transparency, and a 100% remote environment. We're excited to have you join us for your next career adventure! 🎭 Role We are a startup that has raised $30M in funding led by Inovia, Y Combinator, and GTM Fund. We are looking for a Customer Success Manager to join our team. This individual will contribute to all aspects of Customer Success, ensuring customers achieve their desired outcomes and maximize the value of gaiia, resulting in long-term satisfaction, retention, and advocacy. We are seeking a Customer Success Manager to join our growing Customer Success team and ensure all of our customers are raving fans. Working together with the Head of Customer Success, the Direc...