Field Service Team Lead

Job description

Mazak Corporation is looking for a Field Service Team Leader to join the Field Service team at our Technical Center located in Phoenix, AZ. This position will have the responsibility to support, schedule, and manage a group of field technicians. Communicates with customers and other stakeholders and ensures exceptional service support is provided in accordance with corporate metrics and guidelines. Education/Certification: Skills: The salary range for this role is $90,000 to $110,000. EOE, including disability/vets - Essential duties include, but are not limited to the following: - Proactively attains a safe and healthy work environment for all employees. - Duties will include scheduling and management of regional service engineers - Effectively handles overflow phone calls/emails into service center as required - Ensures customer responses are within prescribed time limits and quality as defined by corporate goals - Thoroughly documents summary of all customer calls in D365 including the correct contacts and list of further actions - Ensure personnel is used efficiently while maintaining prescribed response times - The ability to maintain a high degree of customer satisfaction and...