Lead Membership Concierge - Life Time Work

Job description

Position Summary The Lead Membership Concierge Life Time Work delivers the highest quality customer service to all members and guests. In this role, you will actively promote Life Time Work to prospective members, assist with the buying experience and directly contribute to the achievement of Life Time Work acquisition and retention goals. This position serves as a leader on the Concierge Team, sharing expertise and modeling behaviors which drive a culture of service. This team member executes and attends events in Life Time Work, with the intention of building community connection and promoting healthy way of life programming. This team member is responsible for day-to-day operations of the space, including member onboarding, service desk management, limited technology support and supplies management. Job Duties/Responsibilities: Builds and develops relationships with new and existing members by providing premiere customer service and showing care for all members, team members and space presentation Serves members at member service desks, setting an energetic, helpful and friendly tone Performs daily walkthroughs to ensure that all areas are “like new”, clean and organized Hosts m...