Patient Service Coordinator - UC Marion - Full-Time

Job description

Work Shift Day/Evening Scheduled Weekly Hours: 40 Summary: This job supports Mercy's philosophy of patient centered care by presenting excellent customer service to patients and providing clerical support to a MercyCare provider. Job Description: Job Duties: - Answers the telephone and disburses calls in a friendly, prompt and professional manner. Conveys messages accurately and appropriately. - Schedules, cancels, reschedules and confirms patient office visits in an accurate manner and according to office scheduling procedures. - Retrieves and disburses messages from answering service/machine and facsimile machine, including RightFax. - Opens, dates and distributes incoming mail and answers routine correspondence. - Collects deductible/co-insurance, co-pays or balances at time of service using EPIC and Virtual Merchant, according to organizational targets. - Balances entry of charges and payments with the daily report and makes corrections as needed, including voiding payments and notifying recon and manager. - Maintains and accurately balances cash drawer on a daily basis. - Schedules tests and procedures ordered by the provider and completes associated paperwork, including Lab a...