Human Services Assistant II

Job description

General Work Tasks: Benefit Programs: - Operates various computer systems to conduct searches for initial applications, renewals and re-certification and/or to update information. - Provides information and assists clients with completing applications, etc. - Answers incoming calls and responds to inquiries. - Provides case management support for the Human Services Specialist staff. - Prepares and mails correspondence. - Provides information and referrals and verifies information as required for other community resources. - Provides written and/or oral documentation regarding client contacts, verification letters, and other situations. - Sets up case files, typing or labeling case files, and completing forms; and assists in the preparation of periodic, special and other reports. Child Protective Services and/or other Social Work Programs: Acts as a liaison between Social Workers and school representatives, etc. - Follows up with referrals to ancillary agencies. - Provides services for identified client needs (i.e. identifies benefit needs and makes appropriate referrals). - Documents clients contact in appropriate record. - Completes various forms. - Updates information in various...