Lead User Experience Researcher (all genders) VP

Job description

Are you eager to work at a growing digital bank launching new products in a new market and deliver first-class customer experiences? JPMorgan Chase & Co. is expanding into Germany, and we’re looking for a qualitative Lead User Experience Researcher (Vice President) to join us in Berlin. As part of our Design and Customer Experience team, you’ll play a pivotal role in launching innovative products and creating a seamless digital banking experience for Chase Germany. You’ll collaborate closely with Product leadership, leveraging your expertise in UX research and knowledge of the German banking landscape. Your insights will directly inform strategic decisions, design direction, and content development, helping us build a digital bank that puts customers first and considers the cultural context and user needs of German banking consumers. If you’re a proactive communicator, a strategic UX thinker, and thrive in a fast-paced, dynamic environment, we invite you to join us and make a lasting impact on the future of banking in Germany. Job responsibilities: - Design and execute end to end research studies, from discovery - concept testing - delivery - continuous improvements, to identify cu...