Senior Director, Strategic Accounts / Universal

Job description

Job Description The Senior Director of Strategic Accounts is dedicated to managing the comprehensive business relationships with Universal, a key Avendra client. The Senior Director of Strategic Accounts strives to understand the client’s business strategy, business objectives and goals, and builds deep account relationships from a service and economic perspective, ensuring high customer satisfaction with existing Avendra programs and greater penetration of Avendra offerings. The Senior Director of Strategic Accounts works with the Vice President, Branded Hotel Account Management to design and execute comprehensive account plans which ultimately retain the client long-term, by delivering Avendra value (resources, expertise, and services) appropriately aligned with client goals and objectives. Location: Universal, Orlando, FL. Position Reports to Vice President, Branded Hotel Account Management Job Responsibilities: - Establish and maintain excellent relationships with key corporate customer contacts at all customer locations; have a complete understanding of the business points including contract terms, financial/legal obligations, and account profitability - Develop, implement, an...