Lead Guest Service Agent | Hotel Belvoir| Springfield, VA

Job description

What You’ll Do: You’ll be at the center of the hotel’s energy—the front office. As our Lead Guest Service Agent, you’ll lead by example, bring warmth and enthusiasm to every interaction, and inspire the team to deliver standout guest experiences with a smile that sets the standard. You’ll create a warm, welcoming environment for every guest while supporting and guiding the front desk team to deliver consistently excellent service from check-in to check-out. You’ll own the front desk operation—leading by example, jumping in where needed, and ensuring the guest experience runs smoothly at all times. If you’re naturally upbeat, guest-focused, and thrive in a fast-paced environment, this could be the perfect fit. Here are a few of the other tasks that will keep you busy on a daily basis: Serving as the primary point of contact at the front desk and a role model for guest service excellence Supporting, training, and assisting Guest Service Agents during shifts Ensuring smooth check-in and check-out experiences while resolving guest concerns with professionalism and care Maintaining clear communication with guests, team members, and leadership in a fast-paced environment Sharing your kno...