Principal Customer Success Manager

Job description

Overview Position Overview: This is more than a job. It’s a chance to build, grow, and make a real impact! Join our team as our new Principal Customer Success Manager ! The Principal Customer Success Manager is responsible for customer success within Axway’s managed cloud and SaaS business in the Americas. Customer Success at Axway facilitates effective, ongoing technology deployment, adoption, expansion, and engagement throughout the customer journey, enabling customers to achieve their desired business outcomes and leading to increased revenues and expansion opportunities. Location: U.S. Remote: Fully Remote Outside Greater Phoenix, AZ Responsibilities: - Take ownership of assigned customer relationships (i.e. White-glove, strategic customer portfolio) and team with your accounts along the customer journey to expand Axway’s footprint. - Grow ARR (Annual Recurring Revenue) with existing customers by maximizing upsell opportunities, while minimizing churn and down-sell (risk management). - Continually work with the customer to identify adjacent opportunities for upsells and cross-sells. - Partner with customers to maximize utilization of the Axway solutions within the adoption and...