Operations Manager - Associate - London

Job description

Purpose of the Role The purpose of the Operations Manager role is to ensure adherence to Savills Policies and Procedures across the managed instructions and service lines within FM+. The Operations Manager will report into Head of FM+ Operations and be responsible for the operations teams including but not limited to; Senior Facilities Coordinator, Facilities Coordinators, Facilities Administrators. Key Responsibilities: · To work alongside the Head of FM+ Operations to ensure the FM+ strategy is embedded into all operations across all instructions and service lines. · To provide operational reporting to the Head of FM+ Operations on a weekly & monthly basis on the operational output of the team. · To complete auditing across their managed teams to ensure adherence to Savills policies and procedure and any client specific requirements. · To ensure all operational systems are updated and accurate · Line management duties for the Operations team · Provide cover and support across the FM+ team where appropriate · Responsible for escalating any issues to the Head of FM+ Operations in a timely manner · Become a super user of all operational systems & provide training as and when require...