Customer Service Rep - Full Time - Shawano
Bank First · Shawano, Wisconsin, US
Job Location: Bank First Shawano - Shawano, WI 54166Bank First was recently named to the Top 100 Banks to work for in the Country! Come see why!
Job description
Job DetailsJob Location: Bank First Shawano - Shawano, WI 54166Bank First was recently named to the Top 100 Banks to work for in the Country! Come see why! POSITION SUMMARY: The Customer Service Representative (CSR) is responsible for building customer relationships by identifying needs and recommending appropriate products or services. CSR’s open and maintain all deposit accounts, process teller transactions, display a high level of professionalism and deliver exceptional customer service. RESPONSIBILITIES: Provide exceptional customer service Follow established Customer Identification Policy to properly identify customers Adhere to all rules and regulations Open new deposit accounts (DDA, SAV, COD, IRA, HSA) and provide proper disclosures following bank and federal guidelines Update customer information as needed (name, address, phone, email, etc) Process teller transactions accurately and efficiently Accurately balance cash drawer Continually develop product knowledge Assist customers with unauthorized entries/fraud Perform customer research Order new or replacement debit cards Support all aspects of Safe Deposit Boxes (open, close, maintain, entry) Prepare documents for wire tr...