Guest Services Concierge 1

Job description

Anticipates and fulfills needs for patients, guests, physicians, and team members in person and on the telephone using a warm and friendly manner while upholding organizational service, safety, and privacy standards. - Customer Service - Exhibits hospitality by proactively greeting incoming patients and guests; makes a positive impression - Is able to communicate effectively with patients, families and team members. Facilitates communication between families and the health care team in family waiting rooms and patient care areas. - Uses a telephone console, computer, and other resources to provide accurate information to patients, guests, physicians, and team members. Information is not limited to, but will include patient locations (when appropriate), meeting information, office and clinic locations. - Demonstrates the ability to answers the telephone in a prompt, positive, and helpful manner consistently. - Facilitates way finding services for guests needing directions within the hospital. Escorts guests to destinations when appropriate. - Promotes good customer service, anticipates the customer's needs and provides for them. Acts as resource for patients, guests, physicians, and...