Operations Lead

Job description

Job Description: Data Center Operations Lead (IT Services) Role Overview: The Data Center Operations Lead is a highly technical, customer-centric role responsible for the 24x7 availability of IT infrastructure and the delivery of "Smart Hands" services. This role serves as the bridge between physical hardware and logical network/system administration. You will lead a team of Technicians to ensure customer deployments, migrations, and troubleshooting are executed with precision and within SLA. Essential Duties & Responsibilities: Team Leadership & Project Oversight: - Team Management: Coordinate the daily activities of the Data Center Support (DCS) team, providing mentorship, technical escalation, and shift scheduling. - Project Lifecycle: Oversee complex "Rack and Stack" projects, including high-density server deployments, structured cabling (Fiber/Copper), and hardware lifecycle management. - Resource Planning: Develop project budgets and track the efficient use of technical resources, tools, and consumables. IT Service Delivery: - Incident Management: Act as the primary escalation point for critical IT infrastructure outages, coordinating with Network and System Engineers to perf...