Branch Manager (Vancouver Experience Center)

Job description

The Branch Manager oversees all aspects of the daily operations of the branch, deepening and acquiring member relationships and ensuring member service levels are consistently exceeded. Here's what you can expect from the job and what you need to be successful: Job Duties: - Develop a team of highly motivated, results-oriented employees through effective leadership practices; ensure adequate staffing levels to maintain efficient team performance - Achieve staff results by communicating performance expectations; planning, monitoring and appraising job results; coaching, counseling and disciplining employees - Monitor and coach Assistant Managers in the areas of quality, productivity, employee relations/coaching and evaluation, member sentiment, and overall work performance - Partner with Assistant Managers in handling all aspects of XC operations (including monthly self-audit, general ledger audits, balancing debit cards, locating transactional errors, cash and vault balancing, negotiable items) - Handle escalated member issues, resolving on a timely basis to satisfaction - Effectively using KPIs and reports to analyze and determine necessary actions to identify gaps in the business...