Patient Relations Specialist

Job description

Manages the complaints and grievances process, ensuring timely and accurate resolution. Coordinates and acts as a coverage for Patient Representatives, manages BTB (benefit time bank) requests and payroll. Ensures compliance with State Department of Health regulations and hospital policies. Acts as a point of contact for escalating any issues or concerns directly to the managerial team, facilitating swift resolution and continuous improvement in operational efficiency. Bachelor’s degree preferred4-5 years of previous work-related experience. Requires analytical skills with the ability to exercise sound judgement, attention to detail and problem resolution. Exemplary writing skills required. Ability to clearly and concisely translate complex medical information into layman’s terms. Must possess strong customer service, communication, organizational and interpersonal skills. St. Joseph’s Health is recognized for the expertise and compassion of its highly skilled and responsive staff. The combined efforts of the organization’s outstanding physicians, superb nurses, and dedicated clinical and professional staff have made us one of the most highly respected healthcare organizations in t...