Client Relationship Manager, Vice President

Job description

Client Management To develop, agree and implement client account plans, working closely with other departments within IS and the rest of STT. This will include developing senior level relationships within the client and coordinating all STT activity. Own and Orchestrate the Client Relationship Have direct responsibility for all aspects of the commercial, strategic and contractual relationships with clients Maintain client documentation & manage contract negotiations & execution including client fee schedules Develop senior level contacts within all assigned clients who have decision making roles Co-ordinate with the segment leads and facilitate a high level of collaboration across the internal SME’s to ensure all new business/cross sell opportunities are explored Develop and maintain an executive calling program for STT executives Ensure regular reviews of service quality take place between the client and the SSBT client service delivery team(s) Manage the Net Promoter Score (NPS) process Financial Management: To be responsible for existing client P+L and be able to manage to STT shareholder goals Responsible for working with finance in the preparation of proposed deal and client f...