Client Service Manager

Job description

We are seeking a skilled and experienced Client Service Manager to join our service team at PMA Companies. In this pivotal role, you will serve as the primary liaison for all service, performance, maintenance, and account installation/orientation issues pertaining to assigned accounts. Drawing upon your comprehensive knowledge of workers' compensation and casualty claims, you will collaborate closely with Underwriting, Claims and Risk Control personnel to research and effectively resolve account-related challenges aimed at reducing the total cost of risk. Key Responsibilities: - Key participant in broker capability presentations and new business meetings focused on demonstrating the service offerings of PMA Companies. - Ensure a seamless onboarding process for new accounts, serving as the central point of contact for all service-related inquiries. Key facilitator of PMA’s ease of doing business approach. - Manage vendor partner utilization to maximize client outcomes. Facilitate account improvement initiatives aimed at improving client’s results. - Provide timely feedback to the service team based on emerging trends. Engage internal departments as necessary to resolve service-relat...