Billing & Order Fulfillment Specialist - Professional

Job description

Objective: - Prepare and manage invoices, ensure timely billing processes, and maintain accurate financial records while enhancing customer experience. - Prepare bills receivables, invoices and bank deposits Activity: Billing Activities: - Responsible for invoicing various transactions, including open delivery notes, e-commerce contracts, and on-site interventions. - Issue and post bills, receipts, and invoices with attention to accuracy and compliance. - Manage the status of accounts, ensuring all customer debts are tracked and addressed. Customer Experience: - Ensure all customers are informed about their outstanding debts, invoice details, and any changes. - Provide tailored solutions to resolve customer inquiries and issues effectively. - Analyze and create reports related to service quality and invoicing processes. Reporting: - Write thorough reports on billing activities and customer interactions, ensuring clarity and reliability in data. - Collaborate with other departments to create month-end closing reports and analyze delivery notes aging lists. Operational Excellence: - Actively seek and implement process improvements within billing and invoicing workflows. - Build stron...