Life & Annuities Customer Support - US

Job description

Job Description: Principal Responsibilities: - Provide service to annuity customers who possess a policy by responding to requests – processing their request in the admin systems - Research and respond to requests and discuss options regarding various aspects of the policy, for example, status of withdrawals, policy provisions, values, rider values, etc. - Process transactions and fund transfers and other post issue transactions in the PHS admin systems - Efficiently access multiple electronic systems to provide complete response - Support special campaigns as needed, or project style work - DXC associates are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality service skills - Interface with team personnel, management, and customers in reference to customer service issues. - Review and recommend modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions. - Monitor daily transactions to ensure policy and procedures are in accordance with service level agreement - Support department initiatives to drive continuous improvement and problem solvi...