Customer Success Manager

Job description

Join Telavox as a Customer Success Manager (CSM) Were expanding our Customer Success team in Malmö and are looking for a Customer Success Manager focused on the SME and Mid-Market segments. This role combines business acumen, technical understanding, and a strong customer-first mindset. If youre motivated by creating long-term value, turning challenges into wins, and becoming a trusted partner to your customers, this role could be your next adventure! About the job In this role, you will take an active part in developing customer relationships and ensuring that our customers gain clear, measurable business value from our solutions. You will work closely with customers to understand their needs, identify opportunities, and guide them in making the most of our products and services. By building trust, driving adoption, and acting as a strategic partner, you will play a key role in creating long-term customer success and growth. In your day-to-day, you will: Own and develop customer relationships with a focus on long-term value creation Identify business opportunities within the existing customer base, including expansion, retention, and upsell Ensure smooth onboarding, adoption, and...