Front End Lead

Job description

Company Description Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to: - EAT authentic Italian food at our restaurants, cafés and to-go counters - SHOP a selection of high-quality Italian, local and homemade products - LEARN through our classes and our team’s product knowledge Job Description: The Front End Lead, Ecommerce serves as the liaison between staff and management to ensure that the Front End Department and its Ecommerce operations run as efficiently as possible. Reports to the Front End Manager. - Assists in supervising the Front End team to ensure optimal performance and guest experience - Oversees prompt and accurate fulfillment of online orders through platforms such as Instacart and Mercato - Answers enquires about online orders and provides information on products - Confirms and locks customers’ orders and communicates fulfillment timelines - Handpicks items on customers’ lists; scans using a handheld mobile device; runs items through the checkout counter and pays for them through cash or credit/debit card...