Director, Global Service Operations – Flow Cytometry - Hybrid California

Job description

Overview Waters Biosciences is seeking a Global Director, Service Operations Excellence to lead critical operational capabilities across our global service organization, with a strong focus on Flow Cytometry platforms and designing serviceability into current and next generation products. This role is central to driving service value capture, operational excellence, and service quality as Waters continues the integration of the Biosciences and Diagnostics portfolios. The successful candidate will serve as a key bridge between Service, Engineering, R&D, and Quality, ensuring our Flow Cytometry solutions are scalable, serviceable, and deliver exceptional customer outcomes throughout the product lifecycle. This position requires being onsite at the Milpitas California location. Hybrid 4 days per week, remote Friday. Relocation assistance may be considered. Responsibilities: The Director, Global Service Operations Excellence will be responsible for: - Driving service value capture initiatives across cost productivity, and install‑base optimization. - Establishing and advancing standardized global operating mechanisms for Biosciences service operations to promote consistency, scalabilit...