PATIENT SERVICES ASSOCIATE - BUTLER MEDICAL ASSOC

Job description

Perform administrative and secretarial functions in direct support of the Physician Practice. Position has direct customer contact to obtain accurate demographic and insurance information and to facilitate scheduling the patient for appointments and procedures. Communicate with internal and external customers. Facilitate referrals, authorizations, scheduling, and patient flow through the process. Essential Job Functions: - Ensure positive customer service atmosphere and interaction in reception area. - Interact with co-workers and internal customers in a respectful and professional manner. - Process telephone calls and messages promptly, accurately, courteously, and efficiently. - Follow recommended department guidelines for triage and scheduling of patients. - Process patient information. - Interview and pre-register patients at the time of or prior to the visit date. - Enter all information into the billing system per established policies and procedures. - Accurately code visit based on diagnosis given. - Identify coding discrepancies and seek clarification to maximize reimbursement/minimize rejections. - Enter all charges/codes into billing system accurately. - Support financial...