Customer Banking Specialist Relief - Margaret River Hub

Job description

We are looking for a part time Customer Banking Specialist Relief to work between our multichannel Margaret River, Dunsborough and Collie branches! This role is 33.75 hours per week, Monday to Friday 9am – 4.30pm What is a Multi Channel Branch? Our branches serve customers through a variety of different means. On some days, our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions. On the remaining weekdays we assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment. The days are set and vary from branch to branch. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will: - Assist customers with general banking transactions, answering questions and queries - Build a personal connection with customers through meaningful conversations face to face and through our direct channels - Work with customers to use our in-branch technology and digital banking options - Complete Financial Health Checks to assess customers’ financial needs - Process a...