SAP Functional Analyst

Job description

Summary: The SAP Functional Analyst supports day‑to‑day SAP operations by assisting with system configuration, troubleshooting issues, and documenting processes under the guidance of senior team members. This role helps maintain reliable SAP performance, collaborates with business users to understand basic operational needs, and contributes to small‑scale enhancements and integration activities. The analyst is expected to learn SAP best practices, develop functional knowledge across modules, and support the team in improving efficiency and ensuring smooth business operations. Essential Duties: - Provide first‑level, cross‑functional SAP Helpdesk support, including: - Unlocking and resetting SAP user accounts - Supporting SAP onboarding activities, including creation of new SAP users - Troubleshooting reported issues and assisting with basic problem resolution - Making limited SAP configuration changes where appropriate - Working directly with end users to resolve or respond to SAP business process issues - Escalating tickets to senior functional analysts when necessary - Clearly communicating related business process flows to both technical and non‑technical users - Work independen...