CRM B2B Lifecycle Manager - VIE - Barcelona

Job description

Since 2015, papernest has been transforming the way people manage their contracts, making subscription, management, and switching simple through one smart, intuitive platform. We have supported more than 2 million customers across France, Spain, and Italy. Along the way, we have continued to invest in new verticals, establishing papernest as a high-performing, innovative, and competitive scale-up in a fast-growing market. With over 900 employees, we are strengthening our position as a European market leader. To face our next challenges, the Product Marketing team is looking for a CRM Lifecycle Manager to strengthen our lifecycle, engagement across our B2B activities. Your futures missions: You will be responsible for optimizing customer journeys across our B2B lifecycle, from onboarding to long-term retention and engagement. Your mission is to improve product adoption, engagement, and retention while ensuring a seamless, high-quality experience for all partners. This role is ideal for someone who enjoys blending strategy, operational execution, data analysis, creativity, and cross-team collaboration in a fast-moving environment. Key responsibilities: Lifecycle Strategy & Journey De...